Booking and service approval
A booking is a request until Geek247 confirms the service and schedule. Estimates describe the expected scope; repairs, parts, additional time, special-hours charges and travel outside the service area require agreement before work proceeds.
Quotes and payments
Quotes show their expiry, line items, applicable tax and terms. Approving a quote records your agreement. Invoices display payments received and the remaining balance. Card payments are processed by the configured payment provider; Geek247 does not collect or store your card number.
Devices and data
Back up important files where possible before handing over a device. Tell us about existing damage and accessories. Do not send device passwords in general messages. Any temporary access needed for repair must be arranged with your technician.
Support plans
Plan benefits begin after billing confirmation. The applicable plan describes included benefits and discounts. Parts, hardware and services outside the plan need separate approval. Cancellation and billing queries can be raised through your account.
Questions or concerns
Raise a service or billing concern through the related job so our team can investigate with the relevant history.
These initial service notices will be supplemented with the company’s confirmed contact, retention and commercial policy details.
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