Unlimited remote help
A slow computer, email that will not sync, an awkward setting or a printer that will not connect. Ask for help with everyday problems on your covered devices without buying a new remote session each time.
GEEK247 FAMILY · FOR YOU OR SOMEONE YOU LOVELess tech stress.
Less tech stress.
More peace of mind.
A familiar person to turn to when technology gets in the way. Unlimited monthly remote support for one household, with room for up to 8 computers and network devices.
Remote support hours: 24 hours a day, 7 days a week. No promise of instant or around-the-clock assistance.
MORE THAN A NUMBER TO CALL
What your Family plan includes.
Real people, practical help and a clearer picture of the technology at home.
A little care between calls
With your permission, we set up health monitoring on compatible computers, investigate device warnings and arrange supported updates and routine maintenance around your household.
Keep an eye on your network
We assess your routers, switches and access points during onboarding. On compatible, configured equipment, connectivity checks and alerts help us investigate recurring interruptions.
We help with the follow-up
If the fault belongs with your internet or another service provider, we help gather diagnostics, log or escalate it with your permission, track the fault reference and follow up with you.
Practical security guidance
Get help with safer settings, suspicious messages, passwords and multi-factor authentication. We explain the steps in plain language. Paid security software and specialist incident recovery are quoted separately.
Your support history, together
Keep your devices, support requests, bookings and updates in My Geek247. When a problem comes back, there is a history to work from—not a whole story to start again.
Monitoring starts after onboarding and permission—not simply after payment. Devices need to be compatible, powered on and connected. Network monitoring may require an always-on monitoring device and approved router access. We explain what can be monitored before setting it up.
You give the support.
They keep their privacy.
The buyer manages payments. The recipient accepts a private gift link using their own account and email address. Paying for their plan does not give you access to their files, passwords, devices or private support conversations.
- Choose who it is for. Buy for your household or enter a loved one’s name, email and a personal message.
- Choose how to pay. Monthly recurring billing, or one payment for 3, 6 or 12 months.
- Share their gift. Once payment is confirmed, create and send the private link from My Geek247. They sign in and accept it.
- Get comfortably connected. Select the covered devices and arrange onboarding. We explain remote access and monitoring before asking for permission.
A few things you might be wondering.
Can I give more than one gift?
Yes. Each gift is a separate purchase for one recipient household. You can manage the plans you pay for in your account. The recipient can have one active household benefit at a time; contact us before buying an overlapping gift.
Does unlimited mean 24/7 support?
Support is available during 24 hours a day, 7 days a week, with sessions arranged around technician availability. Unlimited describes included remote requests, not guaranteed instant responses.
What if the internet is completely down?
Remote access needs a working connection. We can guide basic checks and help escalate a provider fault. An onsite visit or replacement equipment may be needed and is quoted separately.
Will a prepaid gift renew?
No. Quarterly, six-month and twelve-month gifts are one-off purchases. Coverage ends after the paid period unless a new purchase is made. Monthly plans renew on the buyer’s card until cancelled.
Can you monitor every device?
No. Monitoring capabilities depend on the device, operating system, network setup and permissions. We assess compatibility during onboarding. A registered device is not automatically enrolled in monitoring.
Can the person who pays see my support requests?
No. Accepting a gift does not share your customer account. The buyer sees their own billing and whether the gift has been accepted, not your private support history.
Find the right Geek247 plan.
Personal
A little help. A lot of peace of mind.
R 149/month
- Up to 3 personal devices
- Discounted remote support
- Annual device health check
- 10% labour discount
- Priority booking
Family
One account. The whole household.
R 299/month
- Up to 8 household computers and network devices
- Unlimited monthly remote support
- Device health checks and supported updates
- Network monitoring after onboarding
- Service-provider fault escalation
- 15% labour discount on separately quoted work
Home+
For your always-connected home.
R 499/month
- Everything in Family
- Smart-home support
- CCTV support
- WiFi optimisation
- Priority onsite rates
Business
Your business. Our tech expertise.
From R 999/month
- Device and user management
- Microsoft 365 support
- Backup monitoring
- Preferential onsite rates
- Business service history
Choose your plan. Keep your devices and support history together.
How plans work
Benefits start when billing is confirmed. Family includes unlimited remote support for covered household computers and network devices; onsite work, parts and other exclusions are quoted separately. Gift recipients must accept their gift before using its benefits. Business pricing is tailored to your team. Review billing and paid coverage in My Geek247.