Packages with clear limits.
Subscription support for homes and businesses, with published SLA targets, POPIA-aware handling and clear fair-use requirements.
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POPIA-aware support
- Consent-based remote access
- Minimum necessary support records
- Customer remains responsible party for business data
Fair-use requirements
- Unused support time does not roll over
- Licences and hardware are excluded
- Out-of-scope onsite work is quoted separately
Major metro onsite
- Remote support nationwide
- Onsite scheduling in major metros
- 24/7 critical incident logging on selected business plans
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