Amrish Seunarain

IT Support Specialist

Managed IT, ERP delivery, cloud operations, and business systems support.

I started my IT career in 2001 through intern roles during school breaks and afternoons, and matriculated in 2004. Since then I have worked across support, infrastructure, systems delivery, and engineering roles for companies including Ampath, Babcock International, Ikwezi Mining, Cemza Cement, Zarbon Coal, and Introstat. My background spans Mac, Windows, and Linux environments, and over the past five years that scope has expanded further into full-stack development. I am strongest where support, systems thinking, documentation, and business context need to meet.

Johannesburg, South Africa

+27 73 209 9100

amrish@geek247.co.za

75+ Projects delivered across business systems, platform setup, process implementation, and operational support.

2001 Started in IT through intern positions during school breaks and afternoon work, building more than two decades of practical experience.

Support-Focused Strong fit for environments that value issue resolution, ownership, user empathy, and practical follow-through.

Business-Aware I do not treat IT as an isolated function. I support the operating systems that help teams actually do the work.

Professional Summary

What I bring to an IT support role

My value is strongest in support environments that need more than ticket closure: environments where stability, documentation, communication, system understanding, and calm operational execution matter.

Technical support with business context

I support users and systems with an understanding of how outages, access issues, broken workflows, or poor configuration affect actual business operations.

Structured delivery discipline

My work is shaped by scope, accountability, review rhythm, and measurable outputs rather than vague best-effort support.

User adoption and enablement

I care about whether people can use the system confidently after launch. That means training, documentation, and clean handover are part of the job.

Career Snapshot

Built through support, infrastructure, and engineering

My career has been shaped by hands-on work across enterprise, mining, healthcare, industrial, and operations-heavy environments where technology has to stay usable and dependable.

Timeline

I entered the industry in 2001, matriculated in 2004, and built my career across full-stack IT engineering, support operations, infrastructure, systems delivery, and business-facing technical roles.

Over the last five years, that technical range has extended further into full-stack development while keeping a strong support and operational foundation.

Selected company exposure

Ampath, Babcock International, Ikwezi Mining, Cemza Cement, Zarbon Coal, Introstat, and other operationally demanding businesses where support quality and technical ownership matter.

These environments strengthened my ability to support users, maintain systems, work across departments, and handle both technical and business pressure with discipline.

Business Impact

How I help a support-driven business

Incident handling and operational support

Supporting live systems, troubleshooting issues, restoring normal operation, and reducing disruption for users and teams.

User onboarding and access setup

Role-based setup, account readiness, permissions support, and practical user enablement for business applications.

ERP, CRM, and workflow support

Configuration support, process alignment, role setup, UAT support, and post-launch continuity for structured business systems.

Documentation and knowledge transfer

Clear support notes, process documentation, handover material, and user guidance that reduce repeat confusion.

Escalation-ready technical range

Comfortable across Mac, Windows, and Linux environments, as well as cloud platforms, hosted systems, integrations, and modern web application stacks.

Support process improvement

Identifying recurring failure points, clarifying handoffs, improving support structure, and reducing avoidable operational drag.

Platform Exposure

Relevant systems and tooling

Business systems and support environments

ERP platforms CRM systems Workflow tooling Reporting dashboards Pipeline systems Office 365 environments Managed IT operations User training

Technical stack and infrastructure

AWS Linux Docker Node.js React TypeScript PostgreSQL REST APIs

Working Style

How I tend to operate

Calm under pressure

Useful in support roles where issues need to be stabilized first and explained clearly.

Clear communicator

Comfortable translating technical issues into practical language for clients, users, and managers.

Documentation-minded

I prefer support environments where repeatability, notes, and operational clarity are taken seriously.

Adoption-aware

I do not stop at deployment. I care whether the team can use, trust, and sustain the system.